Refund policy

Return and Refund Policy

At Novyrena, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return window

You have 30 days from the date you receive your order to request a return.

Return conditions

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (order number or receipt) is required.

How to start a return

To start a return, contact us at novyrena.official@outlook.com. We will send you the return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping costs

Unless the item is defective or an error was made on our part, return shipping costs are the responsibility of the customer.

Non-returnable items

Certain items cannot be returned, including items on final sale, gift cards, and personal or hygiene products once opened.

Damaged or defective items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, additional time may be required for the refund to appear on your account.